Quality built into every process, systems, and strategic choices
Designed to support over-the-counter (OTC) drug standards and high-end cosmetic benchmarks — backed by GMP, robust regulatory and legal compliance including REACH, EU dossier support, and OTC drug validation services, all underpinned by strong quality systems and audit readiness.
Quality Control
At our core, quality is more than a standard—it is a commitment embedded in every aspect of our operations. We consistently deliver products and services that meet or exceed customer expectations while adhering to the highest industry standards. Our quality framework is driven by clearly defined processes, robust Standard Operating Procedures (SOPs), and a culture of accountability. Every team member is empowered and trained to uphold these standards, ensuring consistency, efficiency, and accuracy across all functions. Compliance and transparency remain key pillars of our program, ensuring all deliverables are reliable, traceable, and aligned with best practices. Our commitment to measurable quality drives operational excellence and long-term client trust.
OTC Drug and
ISO Quality
Standards
Controlled Systems Designed to Protect Sensitive Actives
QC Leadership
Embedded
in Operations
Credentials, Certifications and Compliance
Where Innovation Meets Precision
To measure our success and drive continuous improvement, we utilize key performance indicators (KPIs), including:
- First Pass Yield (FPY): Ensuring work is completed correctly the first time
- On-Time Delivery Rate: Tracking performance against deadlines and SLAs
- Defect/Error Rate: Monitoring accuracy and identifying improvement opportunities
- Customer Satisfaction (CSAT): Measuring client feedback
- Process Compliance Rate: Ensuring adherence to SOPs
- Cycle Time & Turnaround Time: Evaluating efficiency
- CAPA Effectiveness: Preventing recurring issues
We also leverage the RedZone Quality Program, a real-time productivity and quality management platform that enhances operational visibility and accountability. RedZone enables immediate data capture, live monitoring of quality checks, and rapid issue identification. It supports standardized inspections, audit workflows, and compliance tracking while improving traceability and reducing manual errors through real-time reporting and analytics. Additionally, it strengthens team communication and accelerates issue resolution.
Regulatory
D-LAB’s regulatory function is led by experienced professionals dedicated to ensuring every ingredient meets applicable compliance requirements and is fully supported by proper documentation. We oversee adherence to FDA regulations, verify stated efficacy, and ensure all required safety testing is completed, providing brands with confidence at every stage of development.
We confirm the formula matches your stated specifications on the product development brief
D-LAB will also orchestrate all third-party tests needed for Cosmetic and OTC Drug products
Upon completion of regulatory review, D-LAB prepares a comprehensive product dossier with supporting documentation, including FDA registration for OTC products and international registrations when requested.
Human + Technology Focused
D-LAB chemists are equipped with the creative tools, advanced resources, and technical depth to deliver a steady pipeline of innovative products throughout the year. Through global partnerships with leading R&D laboratories and raw material developers, we gain access to advanced technologies, delivery systems, and unique plant-derived ingredients that elevate performance and drive meaningful innovation.